FAQ
Q. How do I use it?
A. The reloadable card comes preloaded with just $5. You must first load your card, at the King Soopers customer service desk, the check stand or the gas station, with any amount up to $500. The card can then be used like a gift card. The funds will be deducted from your card with every transaction and your balance will be printed on the bottom of your receipt. You can reload your card as often as you wish. You may use your gift card to purchase groceries, gas, gift cards, ski lift tickets, movie passes, and any other event tickets that are sold at the customer service desk.
Q. Do I have to go to King Soopers customer service desk every time I load my card?
A. No. While you can go to the customer’s service desk if you prefer, you can also present your reloadable card to the cashier just before you check out or load it at the gas station. You must ask the cashier before they begin scanning items. Then it’s simple. Add funds to the card. Then check out and pay with those added funds. In practice, you can carry a zero balance every moment of the day except during the time you check your groceries out. Loading your card only adds seconds onto your transaction.
Q. Is my card only accepted at our neighborhood King Soopers?
A. No. All King Soopers, City Markets and Kroger stores and gas stations across the U.S. will accept this card! On the back of the card, in fine print, is a full list of participating stores. Throughout the school year and over the summer… you can take your card with you and use it all over the country. You can send a card to Michigan for grandma to use at Kroger, and your cousin in Seattle can use one to shop at Fred Meyer. It is an easy way to get your friends and relatives to earn money for Flatirons Elementary!
Q. Can I get a card while I’m at King Soopers?
A. No. King Soopers provides the PTO with cards that are linked specifically to our school. You must get a card from the Flatirons Elementary front office.
Q. Am I making the donation to the school, or is King Soopers?
A. King Soopers has created the Neighborhood Rewards Program to give back to the community they serve. They reward your business by making a donation to your charitable cause… in this case, Flatirons Elementary. For anyone who already shops at King Soopers, this program is a great way to help financially support your school!
Q. Do I still get King Soopers loyalty points if I use my reloadable card?
A. Yes, loyalty points with King Soopers are connected with your frequent shopper card. Just show this card while you check out like you always do and you will continue to accumulate King Soopers frequent shopper points.
Q. Can I use my credit card to reload the King Soopers card? Because I like to earn reward points while shopping with my credit card.
A. Yes, you can use your preferred credit card to reload your King Soopers card and continue to earn frequent flyer miles or reward points, while at the same time earning cash back for Flatirons Elementary!
Q. I went to reload my card at King Soopers and they told me it had been deactivated… what’s the problem?
A. If a card has a zero balance for 90 days, it will become inactive. You will not be able to use the card. To start participating in the program again, you will need to get a new card from the school’s front office.
Q. What if I lose my King Soopers reloadable card and it has a balance on it? Have I just lost all that money?
A. No. Keep a record of your King Soopers reloadable card number (Flatirons Office has one too). If you lose your card and no one has found and spent what is on it, simply call 1 (800) 917-6484 or visit the Customer Service desk and they can transfer all the money on your reloadable card back to your credit card.
Q. My spouse or partner sometimes shops, can they get a card too?
A. Yes, you can get as many cards as you want to give to your spouse/partner, grandparents, neighbors, etc. The more people participating in the program, the quicker those dollars add up!